SHIPPING POLICY

Welcome to Snoozora!

Thank you for shopping at Snoozora (Hereinafter referred to as “Snoozora”). This shipping policy applies to all products offered and published by Snoozora on the website and on third party marketplaces such as Ebay, where the products are available.

Snoozora is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page. In order to optimise delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.

1. SHIPPING ZONES

Snoozora delivers to the following shipping zones:

• European Union

• United Kingdom

• United States

All orders are shipped and delivered on business days (Monday through Friday, 8 a.m. to 5 p.m.). For security reasons, Snoozora will not ship any orders to PO Boxes or military bases, nor will it accept any orders where it is not possible to identify the recipient of the order and their address.

2. SHIPPING COSTS

• Snoozora offers free or reduced shipping on orders over 24€. Free for: Germany, Poland, Czechia, Slovakia, Netherlands, Belgium.

• On orders under 24€, the shipping cost will be calculated and shown at checkout. Please note that shipping costs may vary and depend on the place of delivery of the order.

3. ORDER PROCESSING TIMES

• 1 - 3 working days.

Order processing will take place Monday through Friday from 8:00 am to 5:00 pm. Orders must be placed by 12:00 p.m. (noon) Eastern Time (ET) or your order may not be processed until the next business day.

Orders are not processed on weekends and major holidays. Please keep in mind that may be extended during holidays, launches, restocks, limited edition releases and promotions.

Note: Order processing times and shipping times are different.

4. SHIPPING TIMES

• 2 - 14 working days.

Please note that the shipping times shown in this policy are estimates and will depend on the place of delivery of the order and the shipping times established by the courier companies.

5. ORDER TRACKING

Once your order is shipped, you will receive an email with the tracking number of your order to be tracked through the corresponding courier company. Be sure to track your order using the tracking number we provide. We are not responsible for lost or stolen packages. If your package has been lost or stolen, please contact the appropriate courier company according to the tracking number provided or contact us through our contact information for further assistance and information.

6. CUSTOMS TAXES

Please note that customs duties may apply to international orders depending on the customs legislation of each country. The customer is responsible for the payment of any customs duties that may be imposed on your package upon entry into the destination country. Please check the customs situation in your country regarding the import of goods and the collection of customs duties before placing an order, as Snoozora is unable to provide you with this information. Snoozora is not responsible for the payment of any customs duties that may apply to your international orders, nor for any packages returned or undelivered due to non-payment of such duties. The payment of any customs duties that may apply to your order is the sole and exclusive responsibility of the customer.

7. DELAYS

Snoozora is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Furthermore, Snoozora is not responsible for delays related to the courier service itself. Unfortunately, we have no control over these delays. Transit time does not include Saturdays, Sundays or holidays.

8. UNDELIVERED PACKAGES

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.

9. WRONG DELIVERY ADDRESS

Snoozora will not be responsible or reimburse for lost or undelivered packages due to incorrect, inaccurate or outdated delivery addresses. It is the customer's responsibility to ensure that the delivery address they provide during the checkout process is current, correct and accurate. Before completing the checkout process, please ensure that you provide a correct, current and accurate delivery address.

If your order is not delivered due to incorrect, inaccurate or outdated delivery addresses and the order is returned to our premises, we reserve the right to charge you for additional delivery charges or to terminate this contract and issue a refund with the discounted value of the delivery.

10. SECURE DELIVERY ADDRESS

Snoozora recommends customers provide a secure delivery address, for example your home or place of employment. Snoozora is not responsible for packages lost or stolen due to unsafe delivery addresses.

11. SHIPPING COMPLETED

Each delivery is considered to have been made from the moment Snoozora makes the product available to the customer, which is made possible by the control system used by the courier company when the status of the order changes to “completed” or “delivered".

12. CONTACT INFORMATION

If you have questions about this shipping policy, please contact us through our contact page or via the contact information below:

Snoozora.

Contact person: František Skála, email: skala-franta@seznam.cz, phone: +420 702 566 715